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Req. No


Job Title

Business Systems Analyst II


CHRISTUS System Office


General Operations


CHRISTUS Corp Health Plan 919 and 909 Buildings


919 Hidden Ridge
Irving, TX  75038



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This position is responsible for records management oversight and business processes for all lines of business. The analyst will establish and maintain a records management program to support the requirements outlined in the TRICARE Operations Manual, Department of Defense requirements and other regulatory requirements as applicable. In addition to records management oversight, the analyst will lead project meetings with the core business team in gathering comprehensive business requirements and translating them into automated solutions, to include workflow technical design and implementation. Business Analyst will serve as a technical liaison with the software programming team for implementing workflow solutions and project monitoring, to include ongoing workflow maintenance.

Records Management Oversight

  • Develops and implements policies and procedures consistent with technical requirements
  • Institute measures to ensure records of continuing value are preserved and appropriate disposition is made of records no longer of current use
  • Educates and trains CHP staff about records management and meets with departments as necessary to review requirements
  • Represents CHP at all Records Management training seminars sponsored by regulatory institutions
  • Conducts annual records evaluation to assess compliance with requirements
  • Oversees regulatory records management audit
  • Serve as appointed an individual to perform the records management function and act in liaison with the appointed regulatory representative

Business Processes

  • Clarify system, workflow, and process needs with operations to understand the purpose and content of requested enhancements
  • Assist customers with an understanding of system functionality and process flows
  • Document business requirements and technical details, utilizing a variety of tools including Word, Excel, Visio, PowerPoint and other tools as applicable
  • Consult with management or senior team members as needed to gain the knowledge needed for ownership of assigned process area
  • Support day-to-day operation in the assigned process area by responding to requests for research or minor changes to workflow
  • Identify system enhancements that will improve business processes and support future business needs
  • Author, or provide a review of, system request on behalf of the business units and process managers, serving as a functional and technical liaison between the business units and IS organization
  • Learn new technologies and systems to advance knowledge of operation and process improvements, consulting SME's or leadership as needed to gain this understanding
  • Develop detailed technical design for workflow automation, and implement system changes including monitoring for successful and intended outcomes
  • Lead and facility meetings with project team, including end users, management, and IM team members
  • Utilize operational and system knowledge to provide recommendations for increased efficiencies and automation through a proprietary workflow system
  • Knowledge of Six Sigma, TQM or other project and process management systems
  • Ability to work in a fast-paced, team environment
  • Ability to produce written material to sufficiently communicate at all levels of the organization
  • Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations. Superior diagnostic skills spanning organizational, group and individual needs
  • Ability to keep confidential information as such
  • Strong organizational skills and ability to manage multiple competing projects and deadlines
  • Independent, logical thinker with proven ability to perform detailed data analysis and make sound decisions
  • Intermediary troubleshooting abilities, with the ability to problem-solve complex technical issues independently within a timely fashion
  • Ability to understand operational business processes, and apply technical/system knowledge
  • Ability to develop and/or present training to operational business users
  • Ability to work independently or in a team environment, respectful of all positions at all levels
  • Beginner/Intermediate knowledge with database query tools such as AS/400 or SQL
  • Ability to handle multiple projects simultaneously
  • Knowledge of project management methodologies


  • Bachelor degree in Business/MIS or Computer Science, or equivalent experience
  • Analytic ability to organize and prioritize work to meet deadlines
  • Proficient in Microsoft Word, Excel and Visio
  • Excellent written and verbal skills required
  • Good judgment, initiative, and problem-solving abilities
  • Ability to handle and resolve complex issues with little assistance
  • Ability to perform multiple tasks simultaneously
  • Ability to communicate effectively
  • Five years of healthcare experience with two to four years' experience in business process environment; Managed Care experience preferred
  • Experience in process automation or technology solutions to support the healthcare market

Work Type: 

Full Time

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